Privacy Policy

Last updated: October 12, 2026

1. Introduction

Biowest USA, Inc. (“Biowest USA,” “we,” “us,” or “our”) is committed to protecting personal information and respecting the privacy of individuals who interact with our business.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase products, request quotations, contact us, or otherwise interact with our services.

Our website, https://biowestusa.com, provides information about and facilitates the purchase of laboratory and life science products, including fetal bovine serum, other animal sera, cell culture media, and related biological materials.

We process personal information in accordance with applicable United States federal and state privacy laws. Where applicable, we also respect rights provided under other relevant data protection legislation.

2. Business Information

The business responsible for the personal information described in this Privacy Policy is:

Biowest USA, Inc.

3135 Lakewood Ranch Blvd, Suite 106
Bradenton, FL 34211
United States

Email: cs@biowestusa.com
Phone: +1 (941) 538-6865
Website: https://biowestusa.com

For questions about the handling of personal information or to submit a privacy-related request, please contact us using the information above.

3. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Identification and contact information

First and last name
Email address
Telephone number
Billing and shipping addresses
Company, university, research institution, or organization name
Professional title or department, where provided

Commercial and transaction information

Products purchased or requested
Order history and transaction details
Billing and shipping information
Payment status and transaction references
Purchase order information
Requests for quotations and product documentation
Customer service inquiries and correspondence

Website and technical information

Internet Protocol (IP) address
Browser type and operating system
Device information
Pages visited and website interactions
Referring websites and URLs
Date and time of website access
Cookie preferences and consent records

Information you voluntarily provide

We may also collect information submitted through contact forms, customer accounts, product inquiries, quotation requests, or direct communications.

We ask that you do not provide sensitive personal information unless specifically necessary for a legitimate business purpose.

4. How We Collect Personal Information

We collect personal information through several sources.

Directly from you: When you place an order, create an account, complete a form, request a quotation, contact customer support, or otherwise communicate with us.

Automatically through our website: When you browse our website, certain technical information may be collected through server logs, essential website functionality, and, where enabled, analytics or tracking technologies.

From business service providers: We may receive relevant transaction, payment confirmation, delivery, or customer relationship information from payment processors, shipping carriers, and other providers supporting our operations.

From professional business interactions: We may collect business contact information during direct correspondence, commercial inquiries, or ongoing customer relationships.

5. How We Use Personal Information

We use personal information for legitimate business and operational purposes, including:

Processing and fulfilling customer orders
Managing payments, invoices, and purchase orders
Arranging product shipment and delivery
Responding to inquiries and quotation requests
Providing technical support, product information, and Certificates of Analysis
Maintaining customer relationships and transaction records
Managing business communications and customer service
Operating, maintaining, securing, and improving our website
Understanding website performance and visitor engagement
Detecting fraud, unauthorized access, and security incidents
Complying with applicable legal, tax, accounting, and regulatory obligations
Sending marketing communications where permitted by applicable law and in accordance with your preferences

We do not use personal information for purposes materially inconsistent with those described in this Privacy Policy without providing any required notice or obtaining consent where legally necessary.

6. Online Orders and Payment Processing

Our website uses WooCommerce to facilitate online product purchases and order management.

When you place an order, we collect the information necessary to process your purchase, communicate with you, and arrange delivery.

This may include your name, organization, billing and shipping addresses, contact details, products ordered, and transaction information.

Payment processing

We use Stripe as a payment service provider for eligible online transactions.

When you make a payment using Stripe, payment-related information is processed by Stripe and its applicable payment partners in accordance with their own privacy practices.

Biowest USA may receive transaction identifiers, payment status, limited payment method details, and other information necessary for accounting, order fulfillment, fraud prevention, and customer support.

We do not intentionally store complete credit card numbers or card security codes in our WooCommerce order records.

For more information about Stripe’s processing of personal information, please visit:

https://stripe.com/privacy

Purchase orders

Where payment by purchase order is available, we may process relevant billing, company, and purchase order information directly or through our business management systems.

7. Customer Relationship Management

We may use customer relationship management (CRM) systems, including Salesforce, to manage customer relationships, sales activities, orders, quotations, and business communications.

Information processed in these systems may include:

Customer and business contact information
Company or institutional affiliation
Sales inquiries and quotation records
Order and transaction information
Customer correspondence and service history

Access to this information is restricted to authorized personnel and relevant service providers, subject to appropriate security and confidentiality measures.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential functionality, remember preferences, manage shopping cart sessions, and, where permitted, analyze website usage.

We use Real Cookie Banner to provide information about cookies and other tracking technologies and to manage visitor consent preferences.

Cookies and similar technologies may be grouped into categories such as:

Essential technologies

These support website operation, security, shopping cart functionality, checkout processes, and the management of privacy preferences.

Functional technologies

These provide optional functionality and may remember certain settings or enable third-party website features.

Analytics technologies

Where enabled, these help us understand how visitors use our website and identify opportunities to improve its content, performance, and usability.

Marketing technologies

Where enabled, these may help us evaluate marketing activities, measure conversions, or deliver relevant marketing content.

Non-essential technologies are subject to the consent settings implemented on our website. Visitors may accept, reject, or modify their preferences through our cookie consent interface.

Where analytics technologies operate without cookies, we assess their technical configuration and applicable privacy requirements separately.

You may change or withdraw your cookie preferences at any time through the privacy settings provided on our website.

For more information about individual services, cookies, processing purposes, providers, and retention periods, please consult our Cookie Policy.

9. Website Analytics

We may use website analytics services, including Matomo, to evaluate website performance and understand how visitors interact with our content.

Depending on the configuration, analytics information may include page visits, navigation behavior, referring websites, approximate geographical location, browser information, and technical device data.

Where configured, Matomo may operate without analytics cookies. However, cookieless operation does not necessarily mean that all information processed is anonymous.

Where consent is required under applicable law or under our website’s chosen privacy settings, we obtain the necessary consent before activating the relevant analytics or tracking technologies.

We use analytics information to improve website functionality, accessibility, product discovery, and the overall user experience.

10. Sharing Personal Information with Third Parties

We may disclose personal information to trusted service providers and business partners when reasonably necessary to operate our business, provide services, fulfill orders, or comply with legal obligations.

These recipients may include:

Payment processors, including Stripe
Ecommerce and website technology providers, including WooCommerce-related services
Customer relationship management providers, including Salesforce
Website hosting and infrastructure providers, including Kinsta
Shipping carriers and logistics partners, to fulfill and deliver orders
Email and communication providers, to send transactional messages and respond to inquiries
Website analytics providers, where applicable
IT, cybersecurity, and technical support providers
Professional advisers, including accountants, auditors, and legal advisers
Government agencies or regulatory authorities, where disclosure is legally required

We may also share information with affiliated Biowest businesses where reasonably necessary to support customer service, product availability, logistics, or other legitimate business operations.

We do not sell customer contact lists or personal information to data brokers.

Certain third-party analytics or advertising practices may be classified as a sale, sharing, or targeted advertising under applicable state privacy laws, even when no monetary payment is involved. Where such laws apply, we provide any required notices and opt-out mechanisms.

We expect service providers handling personal information on our behalf to maintain appropriate confidentiality, security, and data protection practices.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods depend on the nature of the information and may be influenced by:

The duration of our customer relationship
Order processing and fulfillment requirements
Tax, accounting, and recordkeeping obligations
Product documentation and traceability requirements
Contractual requirements
Legal disputes or regulatory investigations
Security and fraud prevention requirements

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is necessary or permitted by law.

12. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the relevant systems, these measures may include:

HTTPS/TLS encryption
Access controls and user authentication
Restricted access to customer information
Secure website hosting and infrastructure
Security monitoring and software maintenance
Regular security updates
Appropriate safeguards for third-party service providers

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection against every possible security risk.

13. Your Privacy Rights and Choices

Depending on your place of residence and applicable privacy legislation, you may have certain rights concerning your personal information.

These may include the right to:

Request information about the personal data we collect and process
Request access to personal information held about you
Request correction of inaccurate personal information
Request deletion of personal information, subject to applicable exceptions
Opt out of certain forms of targeted advertising, personal information sales, or sharing, where applicable
Withdraw consent for optional cookies or tracking technologies
Exercise other rights established under applicable state or federal law

Some information may need to be retained for legitimate business purposes, including order fulfillment, accounting obligations, fraud prevention, or compliance with legal requirements.

Submitting a privacy request

You may submit a privacy-related request by emailing:

cs@biowestusa.com

Please include sufficient information for us to understand and process your request. We may need to verify your identity before disclosing, correcting, or deleting personal information.

We will evaluate and respond to requests in accordance with applicable laws and their relevant deadlines.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

14. International Data Processing

Biowest USA is headquartered in Florida, United States, and serves customers and business partners in the United States and certain international markets.

Personal information may be processed, accessed, or stored in the United States or other countries where our affiliated businesses, service providers, or technology infrastructure operate.

Data protection laws in these countries may differ from those in your country or state of residence.

Where required by applicable law, we implement appropriate contractual, technical, or organizational safeguards for international transfers of personal information.

15. Children’s Privacy

Our website and products are intended for businesses, universities, research institutions, laboratories, and professional customers.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information without any legally required authorization, we will take appropriate steps to delete it.

Parents or guardians who believe a child has provided personal information to us may contact cs@biowestusa.com.

16. Marketing Communications

We may send communications concerning products, business services, company news, or other relevant commercial information where permitted by applicable law.

Recipients of promotional emails may opt out of future marketing communications using the unsubscribe instructions included in those messages or by contacting us directly.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, including order confirmations, shipping notifications, or important account information.

17. Third-Party Websites and Services

Our website may contain links to external websites, third-party platforms, and services.

These third parties operate under their own privacy policies and terms.

We encourage visitors to review the privacy practices of third-party websites before providing personal information.

We are not responsible for the independent privacy practices of third parties, except to the extent required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our operations, technologies, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes to our personal information processing practices.

19. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact: