Refund and Return Policy

Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify our Customer Service Department of any claims for shortages, defects, or damages. If you fail to so notify us within (3) three days after you receive goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you. Authorization for all product returns must be approved by our Customer Service Department, and a Return Goods Authorization (RGA) number given to you prior to the return goods. Not all items will be authorized for return, due to temperature and packing requirement. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 25% or $25 (whichever is greater) shall be charged on returns that are not the result of any error or fault of ours. Shipping chargers will not be credited. Product may not be returned for credit after 30 days after your receipt of the goods. Credit and Refunds: At our discretion, we may issue a product of credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not used within six months of the date of issue shall expire.

Need help?

Contact us at cs@biowestusa.com for questions related to refunds and returns.

© 2023, Biowest USA | Privacy Policy